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BikePlus Singapore: Quality Products, Professional Expertise and Friendly Service

Returns

30 day returns - including bikes!

At BikePlus our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of the purchase date for a full exchange or credit.

Any item including bikes (but with the exception of food) can be returned to us for any reason provided it has not been used, worn, fitted or marked in any way and is returned in its original packaging and with a valid proof of purchase.

A 20% restocking fee applies to returned bikes and frames, which will be deducted from your refund.

Returns can be made at our BikePlus store, including purchases made online. Or you can return your purchase by post.

Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

 

Sale Items

Only regular priced items may be refunded. Sale or clearance items cannot be refunded.

 

Returning your purchase to our store

We offer the option of returning your mail order purchase to our local BikePlus store. Our store is open 7 days a week. Simply take your purchase and original receipt into your local store. Our staff will issue a credit on the spot, or you can browse our store and exchange your purchase for an alternative product.

As with postal returns, store returns must be made within 30 days. Goods must be returned in original packaging with all warranty cards, manuals and accessories.

 

Returning bicycles and bulky objects

We understand it may be difficult for you to arrange a return of bulky items such as bicycles, bikebags and trainers. We offer a collection service for these items. Please call our store so that we can arrange collection of these items.

Please note: Depending on the reasons for returning a bulky item a charge may be incurred for this service. This will be discussed with you prior to arranging the collection. However you can take advantage of free returns by returning your purchase to a store yourself.


Faulty or wrong items received

We want you to be completely satisfied with you order and we know that sometimes things can go wrong. However help is on hand. On receipt of your order, if you have an issue or a faulty item please call our Bukit Timah store at +65 6465 1597 or use our contact us page. Please have a copy of your order number at hand. We will work with you to exchange the item and to pick up the faulty / wrong item.


Warranty Claims

All products ordered from BikePlus come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, the fastest response we can offer is to take advantage of our store's 7 day opening hours and take your product in store for an assessment. To do this you will need to take you proof of purchase.

Please note: In some cases the manufacturer/supplier or BikePlus may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you and arrange how to do this. All used items being returned to us must be cleaned for hygiene purposes.

On receipt of your goods we will carry out a full inspection & contact you within 3 working days of receipt.

If your purchase is outside our 30-day returns period but within the manufacturer's warranty period we will repair or replace the item(s) as stated in the manufacturer's warranty guidelines if fault is due to manufacturing defect.

Proof of purchase is also required with all potential warranty claims.